DirectX Does Not Have 3D Capability - Please Help!

mastavic · TweakNOOB Joined: 05 Feb 2003 Posts: 56

Hey! I'm not sure which part of this forum I should post this message in, but this seems to be the best place.

I just finished building a computer for a friend that uses a nVidia GeForce FX 5200 video card made by Gainward. After my friend brought it home yesterday, he contacted me earlier today and told me that when he tried to run a game on the computer, he kept getting the error message that states "I need version 8.1 directx/higher or my video drivers are not correct." Even after updating his drivers, the problem would not go away. He then did a "dxdiag" on his computer, and it stated that his computer video driver does not have 3D capability. How can I help him fix this problem?

Thanks,
-=Victor

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CooLJoE · Posted: Fri Aug 22, 2003 1:09 am Post subject:

have him download the latest directx

http://www.microsoft.com/windows/directx/default.aspx
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[TN] Nathan · ALMIGHTY PWNER! Joined: 14 Feb 2002 Posts: 7406

Did he run a game or was he trying to benchmark with 3dmark2001se?
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mastavic · TweakNOOB Joined: 05 Feb 2003 Posts: 56

He was definitely trying to run a few games, such as Hitman 2 and Warcraft 3 (both legit versions). Trust me that he does not know enough about computers to try to benchmark anything.

Thanks for helping,
-=Victor

DMW · SirTweaksabit Joined: 16 May 2002 Posts: 457

what card specific drivers did you get....NVIdia? Gainward?

what model (memory differences)...there are three bios listing for the 64MB version and another for the 128.

if the simple solutions do not help....provide some details of the system.

mastavic · TweakNOOB Joined: 05 Feb 2003 Posts: 56

Here is his complete computer specs:

Case + Power Supply: Antec PLUS660AMG with 330 TruePower Power Supply
Processor: Intel Pentium 4 / 2.4CGHz 512k socket 478 Hyper Threading Technology 800 MHz FSB
Motherboard: Asus P4P800 Deluxe, 800Mhz FSB
Hard Drive: Maxtor 160gig, 7200RPM, 8meg Cache
Memory: K-Byte 512meg
Video Card: Gainward FX PowerPack! Pro/660 TV/DVI 128MB Golden Sample
Sound Card: Creative Sound Blaster Audigy 2
Floppy Drive: Mitsumi
CD-Burner Drive: KHyperMedia 48x/24x/48x
DVD-ROM Drive: Acer 16x DVD-ROM/48x
Modem: Cendyne 56k Modem

Maybe that'll help,
-=Victor

mastavic · TweakNOOB Joined: 05 Feb 2003 Posts: 56

This is the driver I downloaded for him:
http://www.nvidia.com/object/winxp-2k_45.23

-=Victor

CooLJoE · Posted: Fri Aug 22, 2003 9:06 am Post subject:

Did you have him update to the latest DirectX yet?

/me points to 2nd post in thread
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mastavic · TweakNOOB Joined: 05 Feb 2003 Posts: 56

Unfortunately, he doesn't have an Internet connection right now, and won't have one until this Sunday. I could help him download it, but I don't wanna waste over two hours downloading a 30meg+ program on my 56k =P I'll tell him to download the newest version of DirectX this Sunday, and I'll check back here and post a response.

If anyone thinks of another solution, please let me know.
Thanks a lot for all the help.
-=Victor

[TN]Tristan · Posted: Fri Aug 22, 2003 10:21 am Post subject:

My question is, if he could afford everthing that is there, why'd he buy such a cheap card, that 5200 is the MX series of the FX cards. For like 50 more dollars CDN he could have had a Ti 4200 in there, which is a much more powerful card than the 5200 hundred.
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alexvdl · SirTweaksabit Joined: 05 Aug 2003 Posts: 311

Or he could get an ATI.......... *G*
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DMW · SirTweaksabit Joined: 16 May 2002 Posts: 457

hehe...never trust a video card without a fan these days.

one of those games, may very well have a copy of DirectX on it...have you looked over the CDs?

I also have hitman2 here and it does have ver8.1 on it....go for a re-install from the CD and see if it helps.
Otherwise you'll need the web for 9.0.

So we can also presume he's using XP?
Gainward might just be a little slow in updating their supperted drivers list, but the last one they show at their site is:
Windows 2000 / XP Multi Language 44.03 2003/06/11 19071KB

[TN] Nathan · ALMIGHTY PWNER! Joined: 14 Feb 2002 Posts: 7406

Gah, he definitely needs to get the latest DirectX and the latest game patches for everything to run smoothly.

Once the newest DirectX is installed, everything should be kewl.

Also, it's not always the best practise to install the videocard drivers BEFORE DirectX. Always do it after.
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mastavic · TweakNOOB Joined: 05 Feb 2003 Posts: 56

mastavic · TweakNOOB Joined: 05 Feb 2003 Posts: 56

DMW · SirTweaksabit Joined: 16 May 2002 Posts: 457

gee nathan....it sure is good that you thought of that!!!
that suggestion never would have been offered by any of the rest of us.

[TN] Nathan · ALMIGHTY PWNER! Joined: 14 Feb 2002 Posts: 7406

DMW, is there anything else on your body thats smart other than your ass?

Hehe.

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DMW · SirTweaksabit Joined: 16 May 2002 Posts: 457

probably not.....but then who would want it any other way?

mastavic · TweakNOOB Joined: 05 Feb 2003 Posts: 56

Got it working perfectly after I helped him install Windows XP Professional Service Pack 1. Thanks a lot for all the help.

-=MaStA ViC