Here we go again......

fussnfeathers · Lord of the Tweak Joined: 14 Dec 2004 Posts: 2763

Just got my Chaintech 9CJS back from warranty replacement................I'll be putting everything together tomorrow.

I'll be running that board, with a 2.8C Northwood........thanks to Hammy! hello1

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PhRoZeN_X_ · SirTweaksabit Joined: 19 Jun 2004 Posts: 410

Good luck bro.

[KoG]^weaZel · Posted: Mon Sep 12, 2005 3:17 pm Post subject:

[James Earl Jones voice]May the Tweak be with you![/James Earl Jones voice]

Good Luck, I hope everything goes well for you.
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fussnfeathers · Lord of the Tweak Joined: 14 Dec 2004 Posts: 2763

Whoohoo!!!!

Couldn't have been easier. Everything installed, XP install went like a breeze, getting all my necessary software installed, then I'll run a benchie or two.

Huge applause for Chaintech again. I sent the broken mobo out on Aug 27th, they had it by the 29th. New board went in for testing on the 30th, and was shipped out to me on Sept 2nd, FedEx. Now that's a fast RMA turnaround.

They not only sent me the new board, but everything that went with it, including updated software, and even some cables Hammy forgot to put in. No mention of the missing HSF bracket, or the fact the CBox cables were sleeved in green, rather than the black they were originally in, nor did they say anything about the IDE cables I didn't send back...............it all came factory fresh.

To top it off, there was a hand-scribbled note from the tech guy (Steve?), which explained that the problem with the old board was a faulty voltage regulation circuit from the 12v input to the CPU socket.........the CPU was getting proper voltage, but the step-down circuit had overheated and melted the socket closed. At least I think that's what it says..................

I'm verrrrrrry impressed with Chaintech. That's hands down the best service I've ever gotten from a computer parts maker.

Now..........off to run some benchies..........

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smith.p.sean · Posted: Mon Sep 12, 2005 9:08 pm Post subject:

high five man, ill keep that in mind when i buy my next stuff.

fussnfeathers · Lord of the Tweak Joined: 14 Dec 2004 Posts: 2763

Ok, I just ran into a major, backbreaking problem here.

I mean, bad.

The mobo came with a remote control, sortof like the MCE remote.

I don't have any AAA batteries.

My life is over.

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smith.p.sean · Posted: Mon Sep 12, 2005 10:55 pm Post subject:

lmao... lmfao
hahahaha i read the post and i was like o s***, and i was feeling real bad for u jerk lmao.

ToggleHead · TWEAKGURU Joined: 03 Mar 2004 Posts: 4360 Location: Jersey

AAA's?!?!?!? oh dude youre screwed.....=P
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geekzta127 · Posted: Tue Sep 13, 2005 1:20 am Post subject:

Wow!!!! great rma service. when i had my mobo rma'd, its gigabyte it took nearly 3-4 weeks before i got it back.... man i'm so jealous

[KoG]^weaZel · Posted: Tue Sep 13, 2005 10:29 am Post subject:

too bad chaintech is going to stop with the motherboard making.

http://www.digitimes.com/mobos/a20050908PR206.html
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I tweaked and it tweaked back! So I Tweaked some more!

"Barney is like the Michael Jackson of PBS." - James Tybeerious

geekzta127 · Posted: Tue Sep 13, 2005 9:29 pm Post subject:

oh bummer

sickofsoyo · Posted: Wed Sep 14, 2005 4:59 pm Post subject:

that was really good service... I wish i had gotten a chaintech than my original Soyo Dragon 2 v1.0. I had nothing but problems with Soyo. They wouldn't respond to ANY emails (around 20) and they never sent me the $100 in rebates I sent in. The Soyo board wouldn't run my radeon, OR run Windows SP2. I was like WTF when trying to load windows. Then the hdd was corrupted because of the mobo. Sent that out, got it back in about 2 weeks and then I ordered my lanparty.
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P4 3.2ghz
lanparty pro875b
Enermax Liberty 500 Watt Modular PSU
Sony 52X CD-RW
Samsung 120gig SATA hdd
Maxtor 100gig SATA hdd
Powmax Demon case
ATI X800 XL AIW, 525 Core, 525 mem
Creative X-Fi Platinum
PDP systems Patriot Ram 2,3,2,5 timings

smith.p.sean · Posted: Wed Sep 14, 2005 5:34 pm Post subject:

speaking of customer service, i order stuff from newegg all the time... for the first time i recieved something broken. The case i ordered had been mashed.... all plastic tabs on the front broken, not even close to workable condition. I was given two options. Either wait for 10 days while the rma cleared, send it back, and once they got the bad one they would send a new one. Or i could, buy a new one, and return the broken one for a refund... so currently im out the money and a little upset that i have to wait for this damn case all over again... I mean i understand its not really neweggs fault... its UPS... but it still irks me.

ToggleHead · TWEAKGURU Joined: 03 Mar 2004 Posts: 4360 Location: Jersey

at least they are honering the mistakes that someone ELSE made.....

...count your blessings....
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fussnfeathers · Lord of the Tweak Joined: 14 Dec 2004 Posts: 2763

Actually, they sortof have to. Damage in shipping is the resposibility of the retailer, who then gets reinbursed from UPS. It's actually in their best interest to get the damaged product back ASAP, so they can file the claim and get the cash.

I'm not sure why most companies still use UPS........the service is awful, it's sometimes twice as much as FedEx, or even the good ol' USPS, and they're God-awful slow........takes twice as long for ground shipments as FedEx. Cost me $7.50 to ship Priority back to Chaintech, they had it in two days. The same service from UPS was $18.
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ToggleHead · TWEAKGURU Joined: 03 Mar 2004 Posts: 4360 Location: Jersey

i know they HAVE to honor it...but thats not the point.....just pointing out the fact that that bond exists btw retailers and shippers everywhere......and how much it would suck if insurance like that didnt exist, and retailers didnt care WHAT happened after shipment.....

....the world would be a coooold daaaaark place....=]
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