Restart Problem

smith.p.sean · Posted: Wed Mar 09, 2005 5:03 pm Post subject: Restart Problem

Ok, this guy that i do a lot of work for calls me up and says he messed up his computer, wants me to fix it. I go over and find out that the only thing that he thinks he could have done was to plug the power into the floppy drive cause it wasnt working and he noticed the power was unplugged. He told me he did this with the power off. Upon turning the computer on all goes well until the XP screen and then a BSOD flashes and it restarts. There is a video card in the machine with the onboard disabled. He said he thought it might be the video cause of some message he got... i would love to read the BSOD for an error code but the computer restarts immediatley upon displaying it??? any ideas?

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2old2care · Posted: Wed Mar 09, 2005 5:19 pm Post subject:

If you could get another HDD [10, 20 gig] and reload xp on that....if you get 2 minutes into it and a bsod then it's hardware problem, if it loads...he was hosed by software.
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gmoney · Posted: Wed Mar 09, 2005 5:20 pm Post subject:

u try clearing cmos.. and turning off the floppy controller?

i had a similar problem the other day.. it was cuz i had turned off all the onboard crap... ...
what i did was clear cmos.. which throughs everything to default and it workd...

mite be diff. story for u .. but try any wayz.. if u already havent
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smith.p.sean · Posted: Wed Mar 09, 2005 5:36 pm Post subject:

ill post back tommorrow and ill check both ways

fussnfeathers · Lord of the Tweak Joined: 14 Dec 2004 Posts: 2763

In order to read the BSOD, you need to go to Control Panel > System > Advanced > Startup and Recovery, and uncheck Automatically Restart.

To get it running, I'd suggest pulling the vid card, going back to the onboard, removing any network cards (or disabling them in BIOS), one HDD, one optical, and one stick of RAM, and just get it to start in safe mode. You can change the setting that way, and get a good BSOD reading, do diagnostics, whatever.
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smith.p.sean · Posted: Fri Mar 11, 2005 1:40 pm Post subject:

ok, so the error is with mup.sys this makes kinda since after reading up on this. Apparently mup.sys has something to do with providing power... and he powered up his a which could be the begginging of this problem... so if the mup.sys is screwed up... how do i fix it cause from what ive been reading and trying, reinstall of xp wont help cause its a power issue on something he has done. I went to one stick of ram, mobo, monitor, 1 hard drive, ps/2 keyboard and mouse... and nothing. I also reset the CMOS jumper and it started from scratch 2wice with no luck...

2old2care · Posted: Fri Mar 11, 2005 3:02 pm Post subject:

Hmmm....isn't mup.sys a networking component? Doesn't matter....I looked at this a bit, and read some of the same stuff I'm sure. And, it does seem to be hardware related...certain mobo's and etc. Have you tried a newer BIOS version? I saw M$ had a known issue with prescott cores, [on certain mobo's] and had an update [workaround] for it.
What kind of hardware we looking at here frenchy?
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smith.p.sean · Posted: Fri Mar 11, 2005 3:24 pm Post subject:

thats all of the computers specs. The only difference is that he also has a pci graphics card... even though he has an agp slot. But its been working with that fine.
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bph07963&lc=en#N1003B

2old2care · Posted: Fri Mar 11, 2005 4:46 pm Post subject:

Don't you love it....preloaded with malware

I guess they didn't realize it at the time. Wildtanget sux0rs

Anyway...pull that pci video card and go back to the integrated graphics and try that....does that gfx card got passive cooling?
And, hows the BIOS deal with the onboard gfx when there is an add on not in the agp slot? Check those setiings also.
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smith.p.sean · Posted: Fri Mar 11, 2005 4:48 pm Post subject:

ok, ive been running it with no graphics card trying to get it to boot. Right now im trying to flash the bios with no luck because it wont boot from any medium but freaking c drive. When there is not card the graphics in the bios are set at AGP/ONBOARD. When its a pci card u switch it to PCI. those are the two options. freaking a this is screwed up.

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2old2care · Posted: Fri Mar 11, 2005 5:12 pm Post subject:

If you can't get it to boot from a floppy...I agree, it is screwed up.

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smith.p.sean · Posted: Fri Mar 11, 2005 5:28 pm Post subject:

hahaha.. ok great... just freaking great. hm... so no other ideas then? no one has a magical cure? thanks for the help 2old. Ill keep tinkerin and maybe something will knock loose... f*** this computer.

2old2care · Posted: Fri Mar 11, 2005 6:01 pm Post subject:

Sorry frenchy, didn't mean anything by it...
But...if you can't get it to boot from floppy or cd then obviously [assuming drives are okay] mobo is borked and hp needs to own up... **insert Carly joke here**
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fussnfeathers · Lord of the Tweak Joined: 14 Dec 2004 Posts: 2763

Ahhhhhhhhh the dreaded mup.sys problem.

Actually, the problem isn't with mup.sys, it's a problem with the file after it, which is a Netbios driver, that you don't even need. I've had that happen after a bad OC, but it seems to be a common occurrance after a nasty crash. The only way to really fix it is to just reinstall Windows. The last time it happened to me, I knew my system was clean, reasonably well kept up and all, so I just did a "repair" from the XP cd, and that fixed the problem.
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JayDubya · Posted: Sat Mar 12, 2005 7:00 pm Post subject:

Not even clearing the CMOS brings back mr. floppy? or the onboard?
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