ASUS EAX800XT: 127C / 260F !!

Xal · Posted: Thu Nov 11, 2004 2:46 am Post subject:

Agreed^^ get the facts streight first b4 you post, we all make mistakes but its not a mistake anymore when you do it all the time.
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FreeTheRock [banned] · Posted: Thu Nov 11, 2004 11:36 am Post subject:

man how can yall take me seriously im a flammer of nvidia you know it just take a joke like its meant to be taken sheesh i wasent being serious i know his card is defective, i know that ultras run about 70-80 under load, and jay your post is unnecessary and very rude, dude wtf is wrong with you?

[KoG]^weaZel · Posted: Thu Nov 11, 2004 12:42 pm Post subject:

JayDubya · Posted: Thu Nov 11, 2004 1:56 pm Post subject:

I'm rude? You are going around giving bad and improper information about all kinds of products. You are a fanboy. You badmouth everything that you don't like. Some people can't tell that it is a joke. You are blaitanly steering people in the wrong direction and confusing them.
You say my post is unecessary? OK . . . . Your post is necessary?!?
If you are going to tell a joke, make sure people know it is a JOKE.

127C degrees is WAY too high for any graphics card. it is by NO MEANS normal for the 6800U. If you say that, people may think its ok and can fry their video card and possibly START A FIRE! Would you like to be blamed for that? or have TN blamed for that? We're trying to keep people safe here man.

I'm terribly sorry if this is inappropriate to discuss this here. From now on we should take care of it with PM's and quit whoring this thread.
80C is to high for idle let alone 127C for full load. NUFF SAID.
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FreeTheRock [banned] · Posted: Thu Nov 11, 2004 4:53 pm Post subject:

okay sorry jay can we be friends? :) anyways i dont mean to bash products heck i was almost ready to get a 6800gt instead of my 9800pro but i was short of money at the time and i couldnt handle my 5200 anymore. anyways weazel i will resize my avatar but there are about 3 or 4 other people with their avatars above 80 just to let you know.

JayDubya · Posted: Thu Nov 11, 2004 5:35 pm Post subject:

Its all cool now man. We just need to be careful what we say. Its good to have opinions and favorites in this business. It keeps the competition up and prices down.

Hmm, never noticed one of our mod's avatar's was so big before.

Maybe we can page Sally to help out with that. He did a good job with Zhenya's.

anyway. Back on topic. That card is deffective and you should get a replacement ASAP. Tell that guy that you found the max temps to be about 90C. Maybe you can get a different cooler for the gpu. Plain and simple, something needs to be fixed pretty quick.
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Xal · Posted: Fri Nov 12, 2004 2:00 am Post subject:

^ agreed, you don't want to blow all that cash cause of some ignorant peon of a salesman.

The peace is restored ahhhhh.

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[TN] Nathan · ALMIGHTY PWNER! Joined: 14 Feb 2002 Posts: 7406

*Comes in ready to lay down some smack and is happy that there is no longer a fight going on.*

*Puts hand down and walks away mumbling......*
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Yoshida · UberTweaker Joined: 24 Dec 2003 Posts: 1219

personally I think the tech guy you talked to knows theres something wrong with the card, and just doesnt want to replace it for you. If he said hold onto it for a while and if it burns out he'll give you a knew one, maybe you should try to help the process out a little bit and burn it asap so that guy will do his job. just my 2 cents.

meobius · Posted: Fri Nov 12, 2004 8:38 am Post subject:

actually if it burns out, he can't give you a new one, he has to rma it like he would have to any way.
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Xal · Posted: Fri Nov 12, 2004 8:56 am Post subject:

Just take it back and ask to see the manager. Get THEM to replace it.

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[TN] Nathan · ALMIGHTY PWNER! Joined: 14 Feb 2002 Posts: 7406

If it is still under warranty, take it back and don't leave until you get a new one.
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Taz · TweakNOOB Joined: 09 Nov 2004 Posts: 14 Location: Israel

So far, with the little time I've had, I've only played CS:S, and although the temp does soar to above 110C, I was able to play for a few hours without a hitch.

But from all you comments, I am now considering this car as defctive. I will get it fixed. Now I'm just hoping that they'll give me a substitue untill the fixed card gets back form the manifacturer.

I've been having really bad luck with video cards latly. An FX5600 just burned out a month ago (on a different computer), and I found out the place I bought it don't respect their warrany very much (it was 10 months old out of a 12 months warrany). Since they weren't selling FX5600 anymore (only FX5700) and the card was 10 months old, they were only willing to offer me a RMA'd card that was fixed. It was a GeForce 4200. Or a very small store credit that would even buy me a GF4MX200. I took the credit and got myself a Zalman 5.1 Surround Headphones. What a mistake. They sound so crap, worse than a $10 stero headset.

Anyway, thanks for all your advice! I'm gonna ask then to RMA it (they said they would be willing to send it if I really wanted to). I hope I can get a PCI-Express substitue so that I can at least keep using my computer.

JayDubya · Posted: Fri Nov 12, 2004 11:03 pm Post subject:

[quote="Taz"]
I've been having really bad luck with video cards latly. An FX5600 just burned out a month ago (on a different computer), and I found out the place I bought it don't respect their warrany very much (it was 10 months old out of a 12 months warrany). Since they weren't selling FX5600 anymore (only FX5700) and the card was 10 months old, they were only willing to offer me a RMA'd card that was fixed. It was a GeForce 4200. Or a very small store credit that would even buy me a GF4MX200. I took the credit and got myself a Zalman 5.1 Surround Headphones. What a mistake. They sound so crap, worse than a $10 stero headset.
[\quote]

Don't take that crap. You have a warranty for a reason. They can get that card in anytime they wish. If they don't honor the warranty, you should report them to the better business beareau. If a card craps out, you should get an identical one back.

Hopefully they get you taken care of here. They MUST help you obtain a card that works properly.
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2old2care · Posted: Sat Nov 13, 2004 2:41 pm Post subject:

JayDubya · Posted: Sat Nov 13, 2004 5:27 pm Post subject:

DOH!

I'm still thinking US policy. You probably still could have RMA'ed it to nVidia, but that would probably take some time.
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Taz · TweakNOOB Joined: 09 Nov 2004 Posts: 14 Location: Israel

The place I got my computer (and the X600) is not the place I got the FX5600. The FX5600 place was, as I later found out, notorious for their bad service. They are a private importer so they aren’t backed up by the large importers.

The place I got my computer and X600 respects warranties with no problem. My concern wasn't if they will or will not honor it, but rather should I or should I not go through the whole unpleasant (and sometimes long) process of RMAing it.

meobius · Posted: Sat Nov 13, 2004 10:10 pm Post subject:

i know where i live the retailer is not responisable for the manufacturers warrenty, after you walk out the door, it's yours and the retailer has no obligations whatsoever to the customer. Any problems have to be taken to the manufacturer. Alot of retailers will help with this though, in the name of customer service.
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agchenry · TweakNOOB Joined: 06 Nov 2004 Posts: 81 Location: FL

guess anyone that wants to pay that extra dollar for at least a 30 dayt return policy can get ur goods at places like Bestbuy.com that where i got my BFG 6800OC (and i paid $399 for mine so was about right) :)
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Taz · TweakNOOB Joined: 09 Nov 2004 Posts: 14 Location: Israel

So the guy called me this morning, saying he made some inquiries as promised. He said the GPUs can work up to 150C. Pfffffff. So I told him that the computer freezes after playing games for a few minutes (which it doesn't, I only got it to freeze on rare occasions). I asked him that if I do return it, do you have any replacement card so I can keep using the computer. He said, sure, but not a very good one. I said I don't care. He told me he could give me a Geforce4 MX. I asked him, well do you have any PCI-Express cards?!? He was like "errrr..... no, we don't have any. Well, keep using it normally. I'll make some more inquiries."

At this point I figured I was better off talking to a brick wall. There was no point in continuing the affair with him. I was gonna go over there and give them back the card for repair.

Three minutes later he called me back and said "Well, bring the card and well RMA it. We'll also give you a FX5300 till it gets back." I went over, gave them the card and got a shiny new 3D Club GeForce FX5300 PCX (which is just a bridged FX5200, the VGA BIOS even says it's a FX5200). I saw him unwrap it out of a new sealed box, so I know it's new. Under warranty they aren’t obliged to give me any substitute card while it's away for repair, let alone open a brand new retail box just to keep me going.

It wasn't really their fault that the card was defective. They RMAed it as they should have. They even gave me a brand new substitute. Except for the technician’s sheer stupidity, I believe they handled it rather well. Of course we'll have to see the outcome, but that's more to do with the importer and/or ASUS.

On a side note, I am really glad I didn't go for the 3D Club brand to save quite a few bucks. Their RAMDACs are so s***, the screen is fuzzy at 1152x768. They even had a "Powered by 3D Club" PC case sticker together with the vid card - I wonder who would shame himself by sticking that on his case. I hope I won't be with this card for long.

meobius · Posted: Sun Nov 14, 2004 8:11 am Post subject:

now that is excellent customer service!
i would definately buy there more often, most places around here would laugh there head of if you asked for a substitute.
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zhensem · Posted: Sun Nov 14, 2004 8:28 am Post subject:

Very good of them to offer a 'courtesy car', sorry i meant 'courtesy card'.

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JayDubya · Posted: Sun Nov 14, 2004 2:11 pm Post subject:

Not perfect customer service, but darn good! The fx5200 was pretty much a flop of a card. It was rushed onto the market plaqued with flaws. Going from an x800 to the fx5200 would be a world of difference - in a bad way

May your RMA be speedy and pleasant!
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Josh · Posted: Sun Nov 14, 2004 3:02 pm Post subject:

yeah A VERY BAD WAY

I got paid today for going to somebodies house to fix their PC. I got there and they said...the floppy drive doesnt work...took the case apart and saw it wasnt plugged in, updated their OS to XP....i get paid, easy money i tell you!

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Taz · TweakNOOB Joined: 09 Nov 2004 Posts: 14 Location: Israel

Yeah, it's quite a downgrade. But I'm just using it for 2D till my card gets back. I still think it was rather nice of them to open a new retail box just so I can have a working card (even though I'm sure they'll sell it as part of a system for the full retail price - they did keep the box, disc and manual).

What I can't figure out is if the FX5300 is labeled 5300 and even the driver says its 5300, why didn't they bother changing it to 5300 in the VGA BIOS (they left it 5200). Yeah I know it's the same core, but it just seems odd to me that they're selling it as a new model, and taking all the effort of re-branding it, while leaving this out.

The only plus about this card is that it has passive cooling (a single oversized heatsink that covers both the GPU and the PCIe bridge chip). My computer is somewhat quieter now (even though the GPU fan, the CPU fan and the exhaust fan are all PWMed according to temp - which is usually very low).